Hotel Manager

This range is provided by San Vicente Clubs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from San Vicente Clubs

$/yr - $/yr

The Jane Street Hostel breathes new life into the storied Jane Hotel, offering an affordable stay in the heart of the idyllic West Village neighborhood (separate from the San Vicente membership club next door). With 110 rooms, in a prime location the hostel combines old New York charm with simple conveniences for the modern traveler. Guests can choose from cozy Bunk Rooms, Single Rooms, or Deluxe Single Rooms, all of which include access to thoughtfully designed shared bathrooms.

Select guest rooms and public spaces have been newly updated with a fresh, modern design. The Jane Street Hostel is a budget traveler’s home base for exploring New York City.

The Hotel Manager is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. They’re in charge of supervising staff, managing budgets, implementing revenue strategies, and maintaining compliance with laws and guidelines. This role will oversee The Jane Hostel, separate from the San Vicente membership club.

• Promote a positive atmosphere in the hotel while maintaining a professional culture.
• Manage reservations through mobile apps and websites, monitor inventory through PMS systems and facilitate guest arrivals with room allocations.
• Create and implement policies and procedures to ensure smooth hotel operations in guest services, housekeeping, maintenance and security areas.
• Maintain contracts with suppliers and vendors to ensure the hotel has the necessary supplies and equipment to operate effectively.
• Ensure the hotel complies with all relevant regulatory requirements like health and safety regulations, labor laws and licensing requirements

Front Desk and Reservations Management:

• Oversee the front desk operations to ensure efficient reservation, check-in, and check-out processes.
• Train, mentor, and lead front desk staff to provide exceptional customer service.
• Resolve guest issues and concerns promptly and effectively.
• Partner with Director of Revenue to correctly market the property and adjust rates as needed.
• Work with Housekeeping manager to oversee the department and maintain high cleanliness standards in guest rooms and public areas.
• Implement and enforce quality control measures for housekeeping services.
• Coordinate with maintenance to address any room-related issues promptly.
• Lead and motivate a diverse team, fostering a positive and collaborative work environment.
• Set performance expectations and hold team members accountable for meeting standards.
• Conduct regular staff meetings and training sessions to ensure staff is well-equipped to meet guest expectations.
• Complete schedules for all staff in accordance with approved labor standards.
• Monitor and manage the budget for hotel 850.
• Implement cost-effective measures without compromising service quality.
• Collaborate with the finance department to track financial performance against goals.

Guest Satisfaction:

• Ensure that guest feedback is monitored, and appropriate actions are taken to address concerns and enhance the guest experience.
• Implement strategies to exceed guest expectations and encourage positive online reviews.

Quality Control:

• Conduct regular inspections of guest rooms to ensure they meet the highest standards of cleanliness, maintenance, and presentation.
• Address and resolve deficiencies promptly, maintaining the hotels' reputation for excellence
• Manage supply inventory; create and execute purchase orders according to budget and guest/employee needs.

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 5 years of experience in hotel management
• Proven track record in hotel management, with a focus on front desk and housekeeping operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Financial literacy and ability to manage budgets effectively.
• Ability to adapt to a fast-paced and dynamic work environment.
• Detail-oriented with a commitment to maintaining high standards.

• Mid-Senior level

• Full-time

• Management
• Industries:
  Hospitality

• Medical insurance
• Vision insurance
• 401(k)
• Pension plan
• Disability insurance