General Manager at TownePlace Suites Latham Albany Airport

General Manager at Towne Place Suites Latham Albany Airport

Job Category
:
General Management

Requisition Number
: HOTEL
003149

• Posted:
  January 2, 2026
• Full-Time
• On-site

Showing 1 location

Towne Place Suites
5 Forts Ferry Road
Latham, NY , USA

Location:
Towne Place Suites by Marriott Latham-Albany Airport - 5 Forts Ferry Road, Albany, New York 12110

We are currently looking for an experienced General Manager to lead our Team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi‑Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place.

The Towne Place Suites Latham is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

General

Summary:

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit. Ensure superior service is provided to all guests and product quality standards are met.

• Oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Foster a positive, cooperative work environment between staff and management.
• Directly supervises employees in all departments. Carries out supervisory responsibilities in accordance with company policies and applicable law.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Job Duties:

• Identifies and resolves problems in a timely manner. Develop alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment.
• Maximize Customer Service and manage a high Brand Guest Service Score. Respond and resolve all guest complaints timely and appropriately. Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Responds promptly to all customer brand and 3rd party online hotel reviews and surveys.
• Demonstrates group presentation skills. Speak clearly and persuasively in positive or negative situations. Write clearly and have the ability to read and interpret written information. Communicates change effectively.
• Conducts regular meetings with staff and managers to collaborate, communicate goals, initiatives and results.
• Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people with respect and promotes a harassment free environment.
• Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep. Aligns work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness. Strives to increase productivity.
• Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed.
• Ensures each employee completes orientation and required brand training. Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards. Ensure proper and timely execution of all employees related documentation (i.e., new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Maintains effective employee relations programs within the hotel. Provides regular performance feedback to all employees.
  
  Manages difficult or emotional employee situations. Develops subordinates’ skills and encourages growth.
• Ensure State and Federal Labor postings are current. Ensure all internal BLA communication is posted as required. Adheres to all policies and procedures required by Buffalo Lodgings internal audit system. Maintains confidentiality. Enforces compliance's with Standard Operating Procedures, Policies and PIPs.
• Must…