Concierge
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-12
Listing for:
The Fifth Avenue Hotel
Full Time
position Listed on 2026-01-12
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Customer Service Rep, Event Manager / Planner, Hospitality & Tourism
Job Description & How to Apply Below
Location: New York
Join to apply for the Concierge - The Fifth Avenue Hotel role at The Fifth Avenue Hotel.
Position DescriptionServe as an ambassador of The Fifth Avenue Hotel, delivering a refined, seamless, and personalized guest experience. Assist guests with elevated services, both proactively and upon request, while expertly coordinating and communicating the hotel's luxury amenities.
Responsibilities- Warmly greet and acknowledge guests with polished professionalism, offering thoughtful assistance at every opportunity.
- Provide sophisticated guidance on premier local attractions, cultural institutions, and exclusive events.
- Arrange transportation with meticulous attention to comfort, timeliness, and guest preference.
- Secure dining reservations, curated experiences, and event tickets, including access to sought-after or exclusive venues.
- Receive, store, safeguard, and deliver guest luggage, mail, and personal items with impeccable care.
- Pick up and deliver items or run errands with precision and discretion.
- Fulfill unique or high-level guest requests, including sourcing specialty items or coordinating bespoke services.
- Support the Guest Service team during peak arrival and departure periods or staffing shortages.
- Maintain full awareness of guest satisfaction metrics and actively contribute to the highest standards of luxury service.
- Adhere to all safety practices and required protective equipment standards.
- Ensure that every guest departs fully satisfied with the hotel experience.
- Perform additional duties as assigned by management.
- High School diploma or equivalent.
- Prior customer service experience required; luxury hospitality experience strongly preferred.
- Strong knowledge of the local area, including cultural highlights, fine dining, luxury retail, and notable events.
- Flexible schedule required, including holidays, weekends, and varied shifts.
- Role requires extended periods of standing and/or sitting, walking, and occasional lifting up to 50 pounds.
Minimum USD $31.00/Hr.
Maximum
: USD $38.00/Hr.
- Entry level
- Full-time
- Other
- Restaurants
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