Usher; Patron Services​/Seasonal

Usher (Patron Services)/Seasonal Employment

Usher (Patron Services)/Seasonal Employment at Chautauqua Institution

This role supports the Marketing Department’s mission by serving as a welcoming, knowledgeable point of connection between Chautauqua Institution and its patrons. By providing professional, accessible, and responsive front‑of‑house service, Patron Services staff help ensure a safe, inclusive, and engaging experience that reflects Chautauqua’s commitment to community and enrichment through meaningful experiences. Events are scheduled every day during the summer season;

employees are scheduled to support the operation of the performances. Shift start times vary from 8:30 a.m. to 6:00 p.m.

Compensation

Compensation for this position starts at $16.00/Hour and, with demonstrated experience and qualifications, candidates may earn up to $17.00/Hour.

Typical Work Day

• Customer focused and professional when greeting patrons into the Amphitheater and other performing venues across the Institution grounds.
• Use handheld computerized device to check‑in patron’s gate pass/ticket into the venue.
• Assist patrons with disability needs, including wheelchair access/seating, service dogs, and Assistive Listening Devices.
• Answer patron questions by providing information on venue rules/regulations, event seating, restroom locations, and general information about Chautauqua Institution.
• Address and diffuse patron issues.
• Ability to work in a calm and professional manner during peak periods and during high‑attendance events.
• Assist in creating a safe and pleasant patron experience.

Schedule

Seasonal employment starting annually each June and concluding in August. Will be scheduled to work an average of 20 hours per week, generally four hours per shift and five shifts per week. Hours may include evenings, weekends, and holidays based on business needs.

Lifestyle

No employer‑provided housing is available for this position. Applicants should plan to secure independent housing or reside within a commutable distance.

About Chautauqua Institution

Chautauqua Institution is a not‑for‑profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities.

Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization.

IDEA Commitment

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan. The Institution is an equal‑opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law.

Please note that the referral program offers a $500 bonus for employees referring candidates who remain employed for at least 30 days for seasonal positions.

Seniority Level: Entry level

Employment Type: Part‑time

Job Function: Other