Housekeeping Manager

HOUSEKEEPING MANAGER – THE OVERVIEW

We need an exceptional and passionate Housekeeping Manager to join our team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of one of fastest moving, ground‑breaking, lifestyle & hospitality brand.

Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside— with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience.

Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality.

Kind of a “no brainer” to take this iconic hotel with us on our Generator journey. While making sure to keep its rich character — we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick‑ass parties & events, of course).

• Oversees the daily operations of the Housekeeping department, including bedrooms and public areas, ensuring they are maintained and consistent with company standards
• Respond to all guest requests and guest opportunities in a timely and efficient manner to ensure guest satisfaction
• Be commercially aware, understanding the importance of working within costs & departmental budgets
• Dealing with suppliers of linen, cleaning materials and guest supplies
• Oversees the repair and service requests for maintenance issues; ensures all service work is completed in a timely manner
• Take accountability for managing laundry and labour controls
• Have an eye for detail and ensure brand standards are adhered to
• Manage, train and inspire the team, driving performance through hands on leadership
• Facilitate the flow of information throughout the department, by organising regular handovers and team meetings
• Demonstrate knowledge of health and safety compliance inclusive of COSHH. Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

• Must be highly customer focused with excellent communication skills
• Must be highly organised and well versed in completing paperwork
• Will be an excellent team player whilst having first class attention to detail
• Possess the ability to keep staff motivated during long and demanding shift
• Flexible approach towards working hours

• 3 years’ experience in a similar position in the hospitality industry
• Working knowledge in all aspects of Housekeeping Department
• Experience with PMS hotel systems