Front Desk Agent - Martinique Broadway, Curio Collection Hilton
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Customer Service Rep
Location: New York
Front Desk Agent – Martinique, New York on Broadway, Curio Collection by Hilton
Job Number: HOT0C7GD
Location: 49 West 32nd Street, New York 10001
Our historic 504‑room hotel, located near iconic New York City attractions, offers 7,400 square feet of event space.
Shift Pattern: Overnight, 11 pm – 7 am (full availability including overnights, weekends, and holidays)
Pay Range: $30.23 – $40.31 per hour
Benefits- Daily Pay access
- Medical insurance for you and your family
- Mental health resources
- Best‑in‑class paid time off (PTO)
- Hilton travel discount program
- Parental leave support
- Matching 401(k)
- Employee Stock Purchase Program (ESPP) – 15% discount on Hilton shares
- Debt‑free education opportunities (college degrees, professional certificates, etc.)
- Career growth and development programs
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending on property‑specific terms of employment and applicable collective bargaining agreements.
- Greet guests and complete the registration process, including data entry, room rate confirmation, room selection, electronic key coding, marketing promotion, welcome packet, and bellperson accompaniment.
- Assist with guest checkout, ensuring accurate room and service charges, processing payments via POS, handling money, cards, foreign currency, change, gift certificates, and payment records.
- Demonstrate thorough knowledge of hotel inventory, rates, packages, promotions, local area, and answer guest inquiries.
- Use up‑selling techniques to promote hotel services and maximize occupancy.
- Respond promptly to guest inquiries, requests, and resolve issues in a friendly, efficient manner.
- Field guest complaints, investigate, and negotiate solutions for guest satisfaction.
- Receive, input, retrieve, and relay messages to guests.
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Qualifications and ValuesHilton seeks individuals who embody our core values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency.
Key attributes desired include Quality, Productivity, and Customer Focus.
ScheduleFull‑time, overnight shift.
Brand: Curio Collection by Hilton
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