Guest Service Agent - Conrad

Guest Service Agent – Conrad New York Downtown (HOT0C6JX
)

Site:
Conrad New York – 102 North End Ave, New York 10282

Shift: Various – must be available weekdays, weekends, and holidays

Pay: $30.23 – $40.31 per hour, based on experience and location

Union:
Local 6 – complete open availability is required. This position is part of the union and full‑time hours or schedule restrictions are not guaranteed. Hours may vary week to week until seniority is established.

• Greet guests, complete the registration process, and code electronic keys while promoting marketing programs and providing welcome packets.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted, processing payments, and handling foreign currency and gift certificates.
• Demonstrate thorough knowledge of hotel information, room categories, rates, packages, promotions, and local area, answering guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Field guest complaints and conduct research to negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – lead in industry and communities.
• Teamwork – team player in everything we do.
• Ownership – own actions and decisions.
• Now – operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program – 100 nights of discounted travel
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment.