Senior Service Manager

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Are you passionate about creating unforgettable experiences? As our Senior Service Manager, you'll lead a team of over 100 service professionals while being the orchestrator behind extraordinary off‑premise catering events, ensuring every guest receives exceptional service and hospitality. From intimate corporate gatherings to lavish weddings, you'll help make magical moments happen at locations across NYC.

We believe great events start with great people! In this role, you'll:

• Champion our company vision, mission, and culture with enthusiasm and heart
• Create a positive, welcoming work environment where everyone thrives
• Develop innovative tools and practices that inspire our entire team to grow
• Partner with our leadership team to build something extraordinary together, fostering sustainable growth through genuine collaboration

• Collaborate with our sales, culinary, and warehouse teams to bring spectacular events to life
• Craft guidelines and SOPs that ensure every event runs like clockwork
• Turn post‑event feedback into opportunities for even better experiences
• Lead exciting improvements and innovations that keep us ahead of the curve
• Help elevate Deborah Miller's already stellar reputation in luxury catering

• Design show‑stopping beverage menus that perfectly complement each event
• Create value‑driven beverage packages that wow clients without breaking budgets
• Build lasting partnerships with vendors to source wines, spirits, beer, and specialty beverages
• Master the art of inventory management and cost control
• Mentor and inspire our off‑premise team in the craft of beverage service excellence
• Stay on top of the hottest beverage trends and seasonal favorites
• Recruit, develop, and retain top performers through recognition, mentorship, feedback, and career growth opportunities
• Design service protocols that adapt beautifully to any event style or venue
• Create signature setup and design standards that make every event uniquely memorable
• Partner with production managers for venue site visits to assess logistics and service requirements
• Orchestrate flawless teamwork between our kitchen, service, and beverage crews
• Ensure compliance with health, safety, and labor regulations across all service staff
• Manage our Booking Coordinator and optimize our booking platform for success
• Build engaging training programs through our (new) Employee Service Portal
• Ensuring service teams are efficiently scheduled, balanced, and deployed to maximize performance while controlling labor costs
• Tracking KPIs for service staff (e.g., guest satisfaction scores, attendance, service execution) to measure success
• Lead inspiring training sessions bi‑annually that help everyone grow
• Cultivate a joyful team atmosphere where exceptional service comes naturally

You’ll join an established team with strong leadership support. Your expertise will be instrumental in refining our service operations and elevating Deborah Miller's service excellence.

• You excel at both leading collaborative teams and taking independent initiative
• Your verbal and written skills turn complex ideas into clear, inspiring messages that everyone understands
• You naturally guide and train team members to embody Deborah Miller Catering & Events’ standards
• Your organized, strategic mindset keeps even the most intricate projects moving seamlessly
• You're the kind of person who sparks creativity in others and builds team morale effortlessly
• Fast‑paced, challenging environments energize rather than stress you
• Your process‑oriented mindset catches the little things that make big differences
• You manage competing priorities and demanding timelines with confidence and composure
• You embrace the exciting rhythm of hospitality life, including nights, weekends, and holidays when our clients celebrate their most important moments

• 3‑5 years of hands‑on experience in off‑premise catering, event management, or hospitality operations
• At least 2 years leading teams and making things happen in leadership roles
• Deep appreciation for culinary excellence, current…