Front Office Supervisor

Apply now for the Front Office Supervisor at OTO Development
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• Assist guests in the check‑in and check‑out procedure, and throughout the entirety of their stay.
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity.
• Anticipate guests’ needs and go out of your way to maximize the guest experience.
• Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment for our guests.
• Ensure the accurate and hospitable handling of guest reservation, check‑in, check‑out, payment, including credit card and cash handling procedures.
• Maintain proficient administration of the hotel’s electronic reservation system.
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems.
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

• 2+ years of experience working in a front desk/receptionist role.
• Love working with people and will go above and beyond for each guest’s needs.
• Work well with others and enjoy being part of a team.
• Excellent oral, written, and interpersonal communication skills.
• Forward‑thinking problem solver who can find solutions to ensure the best experience for our guests.

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Little to no travel outside the property and surrounding area.

Pay Scale: $15.81 – $30.94 per hour

Position

Reports to:

General Manager

OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select‑service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.