Hotel Operations Manager; Front Office​/Housekeeping

Position: Hotel Operations Manager (Front Office/Housekeeping)
Location: New York

Hotel Operations Manager (Front Office/Housekeeping) page is loaded## Hotel Operations Manager (Front Office/Housekeeping) locations:
Sonesta ES Suites Gardens New York, NYtime type:
Full time posted on:
Posted Todayjob requisition :
R-0070976
** Job Description Summary
** Operations Manager is an important role to the hotel success. This is a managerial role that requires leadership skills and flexibility to support a number of areas in the hotel including Housekeeping and Front Desk. Will be required to work mornings, evening, weekends, and holidays
** Job Description
*** Deliver on the promise of Sonesta Service in all interactions with guests and clients.  Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
* Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
* Responsible for the supervision of the security of cash, credit card transactions, and guest information.
* Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
* Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
* Respond to guest complaints or concerns in a prompt and professional manner.
* Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
* Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations.
* Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
* Assist with scheduling and room cleaning assignments to ensure proper coverage.
* Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
* Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
* Manage procedures of lost and found items.
* Perform other duties as assigned.
* Ensure compliance with federal, state and local laws regarding health and safety services.

Qualifications:

* High School diploma or equivalent required.
* Two years of previous hotel experience required.
* Previous experience in managing a unionized workforce.
* Ability to speak, read, and write fluent English; other languages beneficial.
* Professional verbal and written communication skills.
* Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
* Problem solving, reasoning, motivating, organizational and training abilities preferred.
* Experience with Microsoft Office and Opera systems.
* Frequently standing up, bending, climbing, kneeling, and moving about the facility.
* Carrying, lifting or pulling items weighing up to 50 pounds.
* Frequently handling objects and equipment.
* Will be required to work mornings, evening, weekends, and holidays.
* Required to obtain Fire Life Safety Director Certification for Sonesta property within the 180 days of employment.
** Additional Job Information/Anticipated
**** Pay Range
** Annual Compensation Range: $70,000 - $72,000

Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
** Benefits
* * Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
* Medical, Dental and Vision Insurance
* Health Savings Account with Company Match
* 401(k) Retirement Plan with Company Match
* Paid Vacation and Sick Days
* Sonesta Hotel Discounts
* Educational Assistance
* Paid Parental Leave
* Company Paid Life Insurance
* Company Paid Short Term and Long Term Disability…