Rooms Operations Manager

Location: New York

Job Summary

Assists in managing the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Drives continual improvement of guest and employee satisfaction while maximizing the financial performance of the department. Monitors compliance with standards and procedures and leads a specific team to meet or exceed property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or related professional area.
• OR 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES Leading Room Operations Team

• Verify that goals are translated to the team regarding guest tracking and productivity.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and passion for service.
• Understand employee and guest satisfaction results and develop game plans to address needs and build strengths.
• Ensure beliebten Staff possess capabilities to meet expectations.
• Lead by example, demonstrating self‑confidence, energy, and enthusiasm.
• Assist employees in understanding guests’ ever‑changing needs and exceed expectations.

Managing Property Rooms Operations Function(s)

• Assist in managing all operations in the rooms area departments.
• Follow property‑specific second‑effort and recovery plan.
• Publish all guest satisfaction results timely, including forms, comment cards, and letters.
• Tackle employee concerns proactively.
• Exhibit professionalism and courtesy to employees.
• Communicate and update all goals and results with staff.
• Meet staff one‑to‑one semiannually.
• Assist/teach team scheduling against guest and occupancy goals.
• Perform hourly job functions as needed.
• Carry out other duties as assigned to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understand brand’s service culture.
• Provide excellent customer service by being readily available and approachable for all guests.
• Continuously improve guest and employee satisfaction.
• Address guest concerns proactively.
• Show professionalism and courtesy to guests.
• Respond timely to customer‑service department requests.
• Verify all team members meet or exceed hospitality requirements.

Managing Profitability

• Assist in performing required annual quality audit with GM & RD.
• Verify a viable key‑control program is in place.
• Review financial statements, sales and activity reports, and other performance data to assess productivity, goal achievement, and areas for cost reduction or program improvement.
• Maximize department’s financial performance.

Conducting Human Resources Activities

• Interview and assist in hiring decisions.
• Receive hiring recommendations from team supervisors.
• Ensure orientations for new staff are thorough and timely.
• Solicit employee feedback, use an “open‑door” policy, and review satisfaction results to address problems or concerns.
• Ensure policies are applied fairly, disciplinary procedures and documentation meet SOP and LSOP standards, and support peers where applicable.
• Celebrate successes and recognize contributions publicly.

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑archive on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About

the Team

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a alla stays distancing the experience remembers. ... inaad etc.
Every day, Follow the Gold …
In joining The Ritz‑Carlton, you ... be … become … the best version of you.

Job Info

• Job Identification
• Job Category Rooms & Guest Services Operations
• Posting Date 01/13/2026, 04:42 PM
• Job Schedule Full time
• Locations 50 Central Park S, New York, NY, 10019, US
• Pay Range (US/Canada) $71,000 − $88,000 annually

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