Assistant Operations Manager - Housekeeping

Assistant Operations Manager - Housekeeping

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Operations Manager‑Housekeeping is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and procedures and will assure all safety and security policies and procedures are followed. These responsibilities may also include staff training, development and scheduling. The Assistant Operations Manager‑Housekeeping will promote an atmosphere that insures customer and associate satisfaction.

This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Salary range for this position is $69,450 to $72,000 based on experience.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A true desire to satisfy the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 1 year of progressive hotel Rooms Management experience.
• Service oriented style with professional presentation skills.
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills.
• Ability to effectively communicate with guests.
• Ability to work both independently and as part of a team.
• Must be able to work a flexible schedule, including weekends and holidays.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Sitting for long periods of time.
• Constant use of phone and computer.
• Occasional kneeling, lifting, squatting, bending, ascending or descending ladders, stairs and ramps. Stand and walk, push, pull and lift up to 50 pounds.

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Respond to all incoming calls and redirect to the associate or department that will be handling the request.
• Enter requests in Hotsos if not already there.
• Must follow up and ensure all requests are completed and properly closed in the system.
• Must ensure all calls are completed in a timely manner and elevate any delays, communicating with the guests and management accordingly.
• Communicate efficiently with Room Attendants and House Attendants as regards guest requests or guest room needs via Hotsos, radio and phone.
• Respond promptly and efficiently to internal and external guest complaints and needs.
• Attend work on time as scheduled and adhere to attendance policy.
• Participate in daily pre‑shift. If there is no pre‑shift available at your start time, report to a Manager to be briefed.
• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
• Communicate properly and effectively with the guest, associates and managers.
• Promote teamwork and associate engagement.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e., mall, restaurants).
• Adhere to all…