Senior Director, VIP Nightlife - Peak

Senior Director, VIP Nightlife - Peak New York

New York, NY, United States

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

Medical, Dental, and Vision Coverage

401(k) Retirement Program with Employer Match

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and Resources

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off and much more!

The Senior Director, VIP Nightlife is responsible for setting and leading the strategic vision for VIP guest development across assigned venues and markets. This role oversees high-level relationship management, revenue growth, brand positioning, and elite guest experience while leading teams, optimizing performance, and driving long-term loyalty among top-tier clientele. The position serves as a key leader within nightlife operations, partnering cross-functionally to ensure excellence, consistency, and profitability across the portfolio.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Develop and execute a comprehensive VIP guest development strategy aligned with company revenue goals, brand standards, and market opportunities
• Own and exceed assigned VIP revenue targets, with accountability for forecasting, pacing, and performance optimization
• Analyze guest spend data, trends, and market insights to inform strategic decisions and maximize lifetime guest value
• Cultivate, maintain, and expand relationships with high-net-worth individuals, influencers, taste makers, and strategic partners
• Personally manage and oversee servicing of top-tier VIP clients through hosting, networking, and experiential relationship building
• Ensure flawless execution of all VIP reservations, table bookings, and personalized guest requests
• Lead, mentor, and develop Guest Development, VIP Marketing Hosts, and related teams to ensure best-in-class service and results
• Establish clear performance standards, KPIs, and accountability across teams
• Partner with venue leadership to align staffing, training, and service execution with VIP expectations
• Champion brand excellence by ensuring VIP guests receive a consistent, elevated experience across all venues
• Drive cross-promotion of the full Tao Group portfolio, supporting assigned venues and markets beyond primary work locations
• Oversee VIP participation in key promotional events, activations, and hosted experiences
• Oversee guest data collection, CRM accuracy, and VIP segmentation strategies
• Collaborate with marketing teams on targeted outreach, social engagement, and promotional initiatives
• Review and analyze nightly and monthly spend reports with VIP leadership to refine strategies and optimize results
• Ensure compliance with company policies, brand standards, and service expectations
• Anticipate and resolve guest issues proactively with discretion and professionalism
• Support additional strategic initiatives and projects as assigned by executive leadership
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent required;
  Bachelor’s degree preferred
• Minimum 7–10 years of progressive experience in nightlife or hospitality
• Strong business acumen with demonstrated success driving revenue and client retention
• Proficiency in Microsoft Office, CRM tools, POS systems, and guest analytics platforms
• Must be 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs. with or without assistance
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat…