Fairway - Catering Coordinator Range

Location:

New York,NY(Fairway Market of 86th St)

Job Summary:
The Catering Coordinator is a Non-Affiliated Associate who is a main point of contact for receiving and recording all catering orders that are placed in person, on the phone or online. The Catering Coordinator must consistently be personable and a role model for hospitality in the store – with Associates and clients, as well as provide attentive, friendly and knowledgeable service.

Minimum Required Qualifications:
The minimum required qualifications of this position include, but are not limited to, the following:

• Ability to develop and maintain professional relationships.
• Ability to use the telephone for over-the-phone orders.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math skills.
• Ability to stand/walk for the duration of a scheduled shift
• Ability to work in varying temperatures.
• Ability to use the computer for online orders.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Have strong hospitality skills with a commitment to the delivery of excellent client services.
• Excellent written and verbal communication skills and proficient with Microsoft Office.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions:
Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

• Manage the flow of catering orders – from the Customer and production side of the business.
• Maintain communication with Department Managers regarding orders/changes or any issues in a timely manner.
• Coordinate, schedule and communicate all pick-ups and deliveries to the Client, Department Managers, Customer Service, etc.
• Have product knowledge, (i.e. servings, amounts, cost, and complimentary items to suggest).
• Utilize Wakefern’s Order Ready On-Line catering tool to maximize data tracking.
• Utilize social media, and local events to continue to grow the Shop Rite Kitchen catering brand.
• Develop and maintain Customer relationship processes, such as phone calls and hand written notes following an event to ensure satisfaction, reminder notes related to annual events such as birthdays, etc.
• Utilize Wakefern resources as necessary, taking part in all training opportunities – online or in-person.
• Regularly lift, pull, push and rotate equipment and merchandise that weights 25 lbs., and occasionally weights up to 60 lbs.
• Maintain signage on all items to alert Customers to product choices and ingredients.
• Perform all duties in accordance with all Federal, State and Local regulations as they pertain to the Catering operation (i.e. wearing approved hat or hair net, gloves, etc.).
• Be knowledgeable in the Company’s HAZCOM program and perform all duties in accordance with manufacturer’s label instructions for the safe and proper use of all chemical products.
• Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Greet all…