Guest Relations Manager | NYC Front Office Lead
Listed on 2026-10-06
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Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Hospitality & Tourism
Park Lane New York, part of Highgate Hotels, seeks a Guest Relations Manager to oversee Guest Services, Concierge and Uniformed Services with a focus on attentive, friendly service and revenue optimization.
The role includes responding to guest requests and complaints, coaching staff, scheduling, and ensuring compliance with SOPs while coordinating with Accounting, Reservations and Housekeeping to maintain service excellence.
This posting is for the Guest Relations Manager | NYC Front Office Lead role at Highgate Hotels, LP, based in New York, NY, United States.
Our team is growing, and we are hiring a Guest Relations Manager | NYC Front Office Lead in New York, NY, United States.
This opening is for the Guest Relations Manager | NYC Front Office Lead role at Highgate Hotels, LP.
We are seeking a motivated Guest Relations Manager | NYC Front Office Lead to join Highgate Hotels, LP in New York, NY, United States.
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