Hospitality ​/ Hotel ​/ Catering, Customer Service Rep, Seasonal ​/ Summer

Position

Purpose:

Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests in person and by telephone with guest room reservations, dining room reservations, and general inquires with a high level of professional.

• Act as main resource of the IOA properties for guests at all times
• Communicate with guests via e-mail, phone, and in person
• Assist guests with making dining reservations
• Assist guests with booking programming activities.
• Escort guests to room and show them their amenities when checking in
• Provide tours to guests, if requested
• Check in and develop relationships with guests
• Maintain a friendly and accommodating attitude
• Oversee digital reservations and follow-up with any outstanding questions or action items
• Answer general inquiries
• Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
• Assist guests with issues and complaints with empathy
• Check in with night auditor/outgoing clerk for pertinent information
• Review the front desk recaps and front desk log
• Tidy public spaces and polish, if necessary
• Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
• Count, record and reconcile the cash drawer and petty cash
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain constant awareness of safety procedures and occupancy rates
• Attend weekly/monthly meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Other duties, as assigned