Floor Service & Guest Relations Manager

1 years

Hourly Floor Service & Guest Relations Manager

Palma Restaurant - West Village, NYC

Employment Type:

Part Time (Hourly)

Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest.

This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction.

• Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow
• Oversee and support FOH staff throughout service, providing clear direction and mentorship
• Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth
• Uphold and reinforce Palma's service standards and core values
• Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team
• Maintain a calm, composed presence on the floor and serve as a go-to problem solver
• Collaborate with the management team to share feedback and improve service operations
• Ensure health, safety, and compliance standards are met during every shift

• Proven ability to lead a team and handle guest issues with care, confidence, and professionalism
• Excellent communication, multitasking, and problem-solving skills
• Warm, approachable demeanor with a strong sense of accountability
• Familiarity with systems such as Resy and Salido is a plus
• Must be available to work evenings, weekends, and holidays

• Competitive hourly pay
• Supportive, tight-knit team environment
• Opportunity to grow within a respected, family-owned hospitality group
• Meals during shift

Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.

Compensation:
Hourly ($27.00 - $32.00)

Benefits & Perks:
Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts

• Attention to Detail
• Team Leadership
• Event Coordination
• Guest Service Orientation
• Problem Solving
• Mentorship
• Customer Service Orientation
• Operational Management
• Time Management
• Logistical Coordination
• Adaptability
• Stress Management
• Conflict Resolution
• Feedback Sharing
• Interpersonal Skills
• Service Improvement
• Strategic Planning
• Training and Development
• Compliance Awareness
• Multitasking
• Decision Making
• Crisis Management
• Collaboration
• Cultural Sensitivity