Meeting & Events Manager

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

The Meeting & Events Manager will be responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.

• Produce Resumes, BEO's and process billing for Group room blocks and Banquet F&B functions in order to maximize revenue potentials
• Ensure that all planning meets and exceeds
  
  Hotel luxury standards and VIP guest expectations
• Conduct site visits & site inspections
• Ensures that all documents (Resumes, BEO's) are completed and distributed in a timely manner to the necessary internal departments
• Ensures that all guest room blocks, event room blocks, billing procedures, trace dates and any other necessary arrangements is transmitted correctly in the system prior to arrival
• Maintains constant contact with the client to establish a rapport to ensure that the client is familiar with all facilities of the hotel, in addition to, the contract details with trace dates
• Reviews requirements and space as per contract
• Ensures that all deposit information is strictly enforced, and all billing procedures are established in the system by working directly with the Credit Department, Accounting Department and Sales Manager
• Review all rooming lists given by the clients recognizing all VIPs, upgrades, and specific room requirements
• Provides the client with an up-to-date rooming list with confirmation numbers
• Works directly with each department internally to accomplish every group goal throughout the entire hotel
• Completes a group resume on each group detailing all arrangements and distributes it to all corresponding departments
• Reviews and approves all master bills
• Follows up with the client after departure to insure they are aware of their valued business to the hotel and establishes a relationship for future services when needed
• Host Planning Meetings, Site Inspections, Pre and Post Convention Meetings
• Ensure guest satisfaction through the smooth execution and engagement of all assigned groups as measured by pre and post event survey data
• Ensure that all specifications are implemented and executed to established guidelines
• Accurately forecast group revenues according to established guidelines
• Caters to high profile clients and talent

• Previous experience in Meetings and Events Manager role is a plus
• Extensive experience in similar luxury establishment
• Experience with Hotel Operations including VIP services
• Food & beverage + banquet & catering experience is preferred
• Strong attention to detail, accuracy + ability to work with speed and multitask
• Working knowledge of Delph/Salesforcei, Opera, Excel, Word
• Excellent communication skills, written and verbal
• Excellent time management skills
• Must be able to work a flexible schedule including some nights, weekends and holidays

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational…