Event Manager

Location: New York

# Event Manager Req #24719

Sheraton New York Times Square Hotel, 811 7th Avenue, New York City, New York, United States of America##

Job Description Posted Monday, October 5, 2026 at 10:00 PM
** Sheraton New York Times Square Hotel
** The
** Event Manager** **- Planning
** will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post event phases of property events. Additionally, this role ensures for a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Responsibilities:
• Solve problems and suggest alternatives to previous arrangements if necessary
• Lead pre-event and post-event meetings for assigned groups
• Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed
• Manage client budgets to maximize revenue and meet client needs
• Oversee guest experience from file turnover through the post event phase until the turnover back to Sales Department
• Manage group room blocks and meeting space for assigned groups
• Adhere to all standards, policies, and procedures
• Celebrate successes and publicly recognizes the contributions of team members
• Up-sell products and services throughout the event process
• Participate in customer site inspections and assists with the sales process when needed
• Act as liaison between salesperson and client throughout the event process
• Review billing and payments with clients
• Handle guest problems and complaints
• Greet client during the event phase and hand-off to the operations team for the execution of details
• Strive to improve service performance
• Set a positive example for guest relations
• Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details

Requirements:
• High school degree (or equivalency) with Hotel/College training preferred
• Experience with Marriott systems such as CI/TY and Lightspeed
• Previous Hotel Food and Beverage experience preferred
• Solid understanding of banquet revenue generation
• Creative and innovative, as well as proactive and customer-oriented
• High energy and outgoing personality
• Organizational skills and attention to detail
• Diplomatic team player
• Excellent communication skills both written and oral
• Proficient in the use of Microsoft Office, event management software and customer management platform
• Excellent time management
• Ability to multi-task and work in a fast-paced environment
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
** Our Company
*** MCR is the
** 3rd-largest hotel owner-operator
** in the United States.
* Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
* MCR has a **$5.0 billion portfolio
** of
** 148 premium-branded hotels
** containing more than 22,000 guestrooms across
** 37 states and 106 cities**.
* MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
* MCR was named
** one of
* Fast Company*’s 10 Most Innovative Travel Companies of 2020**.
* MCR is a three-time recipient of the
** Marriott Partnership Circle Award**, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
** Hilton Legacy Award for Top Performer**.
* For the TWA Hotel at New York’s JFK Airport, MCR won the
** Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS)**, the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
** What we offer/What’s in it for you?
*** Hotel Discounts
* Weekly Pay
* Paid Time Off
* Retirement Options
* Referral bonuses
* Career advancement & upward mobility
* Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members