Sr. Mgr., Uqonic Lounge Ops, NA

Location: New York

## Sr. Mgr., Uqonic Lounge Ops, NAApply:
New York, NY, USA:
Full time:
Posted Today:
R0110841

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Provides strategic and operational leadership across a portfolio of airport lounges in the NA Region. Accountable for delivering a consistently exceptional, personalized, and elevated guest experience grounded in a strong hospitality culture, while also achieving operational, financial, safety, quality, and people-performance objectives. With a strong guest-first mindset, leads and develops Lounge Managers and regional support teams, establishing high standards for hospitality, service delivery and operational excellence across all locations.

Drives consistency through shared operating standards, best-practice deployment, performance management, and continuous improvement, while empowering local teams to deliver authentic, anticipatory, and personalized service. Serves as a key operational and hospitality partner to clients, airport authorities, and internal stakeholders, ensuring lounge operations meet contractual commitments, brand expectations, and the evolving needs of guests.
** Annual Hiring Range/Hourly Rate:**•      $140,000 - $145,000/Per Year
• This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.  
** Benefits**
* * Paid time off*
* * 401k, with company match*
* * Company sponsored life insurance*
* * Medical, dental, vision plans*
* * Voluntary short-term/long-term disability insurance*
* * Voluntary life, accident, and hospital plans*
* * Employee Assistance Program*
* * Commuter benefits*
* * Employee Discounts
* ** Main

Duties and Responsibilities:

*
* • Provides strong leadership in hospitality, food & beverage operations, premium guest services, and multi-site operational management.  
• Leads NA regional lounge operations teams, drives continuous improvement initiatives, supports business growth, and serves as the key liaison between airline partners, airport authorities, and internal stakeholders.  
• Ensures consistent delivery of an exceptional lounge guest experience, driving hospitality standards and brand compliance across all locations.  
• Champion a customer-centric culture that places the guest experience at the center of operational decision-making through establishing, monitoring, and driving continuous improvement of guest-experience standards, service models, and operating procedures.  
• Analyze guest feedback, satisfaction data, operational trends, and service failures to identify root causes, address emergent issues, and implement sustainable improvements.  
• Works closely with the Executive Chef for Lounges to foster strong processes and working practices for FOH and BOH collaboration, consistency and success.  
• Leads pre-opening, transition, and mobilization activities for new lounge openings and contract transitions.  
• Drives margin improvement through staffing optimization, procurement efficiencies, and operational best practices.  
• Identifies opportunities for revenue enhancement and cost savings, while maintaining service excellence.  
• Collaborates with NA Lounge leadership and supporting departments on contract renewals, RFP responses, and commercial negotiations with airline and airport partners.  
• Ensures full compliance with food safety, sanitation, health regulations and airport operational standards in all aspects of lounge operations.  
• Oversees audit readiness and compliance across all lounges, including HACCP, health inspections, and internal quality reviews.  
• Drives quality assurance programs focused on guest satisfaction, cleanliness, presentation, and service consistency.…