Front Desk Agent; Franchise

The franchised Trademark by Wyndham location in New York, New York is seeking a Front Desk Agent (Franchise) to join its team at the The Beekman Tower - Trademark Collection by Wyndham.

The Hotel Front Desk Agent is responsible for providing excellent customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This position serves as the first point of contact for guests and plays a key role in ensuring a positive guest experience. Existing or new membership in the local 32BJ is required.

• Welcome guests in a friendly and professional manner.
• Process guest check‑ins and check‑outs efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests, complaints, and concerns promptly.
• Maintain accurate guest records and payment information.
• Process cash, credit card, and electronic payments.
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Provide information about hotel services, amenities, and local attractions.
• Ensure the front desk area remains clean, organized, and professional.
• Follow hotel policies, procedures, and security standards.
• Prepare daily reports and complete administrative tasks as required.

• Customer service excellence.
• Communication and interpersonal skills.
• Organization and time management.
• Attention to detail.
• Conflict resolution.
• Computer proficiency.
• Teamwork and collaboration.

• High school diploma or equivalent required.
• Previous hospitality, customer service, or hotel experience preferred.
• Strong verbal and written communication skills.
• Proficiency with hotel property management systems (PMS) and Microsoft Office applications.
• Excellent customer service and problem‑solving abilities.
• Ability to multitask in a fast‑paced environment.
• Basic math and cash-handling skills.
• Flexible schedule, including evenings, weekends, and holidays.
• Existing or new membership in the local 32BJ is required.

• Brand:
  Trademark by Wyndham
• Location:
  
  New York, New York, United States, 10017
• Employment Status:
  Full-time
• Pay: $32.70 hour

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested.

Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to:  with the job title and location to which you are applying, and we will do our best to assist.