Hotel Concierge

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

$35.00 to $40.00 per hour

Elysée New York is seeking a naturally curious, highly connected, and gracious Concierge to serve as a personal host, trusted advisor, and ambassador of the hotel. Reporting to the Guest Experience Manager, this individual combines the sophistication of a luxury Concierge with the attentiveness and relationship-building of Guest Relations, translating Leading Quality Assurance and Forbes Five-Star standards into daily, guest-facing behavior.

• Serve as the hotel's champion of knowledge for Salon Sanssouci, the neighborhood, the city, and the wider destination, exploring firsthand to evaluate new experiences.
• Stay ahead of emerging trends, new openings, and hidden gems, developing curated recommendations based on the individual guest rather than generic lists.
• Remain informed on major city events, culture, and seasonal programming, so guests can be advised confidently across a wide range of interests and budgets.
• Holds a well-established network of partnerships, providing access to exclusive insights, connections, and experiences beyond what is available through public resources.

• Establish direct relationships with restaurants, nightlife, cultural institutions, wellness providers, and transportation and experience providers, favoring direct contacts over third-party platforms.
• Communicate regularly with partners to stay informed of new openings, exclusive offerings, and changes in availability or service.
• Represent the hotel professionally within the local hospitality and luxury community, building relationships based on trust, discretion, and reciprocity.

• Design and curate personalized itineraries and experiences based on guest interests, preferences, occasion, and length of stay.
• Arrange hard-to-secure reservations, special access, and personalized activities, collaborating across hotel departments for a seamless experience.
• Identify opportunities to surprise and delight guests, continuously refreshing recommendations across guest types and interests.

• Maintain expert knowledge of all hotel outlets, amenities, and operational procedures, including Salon Sanssouci.
• Collaborate closely with other departments and partners to ensure a seamless guest journey.
• Ensure the team knows the history, character, stories, and house vocabulary of Elysée New York and Salon Sanssouci, and shares them naturally with guests.

• Champion key brand and neighborhood partnerships, such as Hampton Bio Med, introducing them to guests naturally rather than waiting to be asked.
• Stay fluent in what each partner offers so a recommendation feels like insider access, not a referral pulled from a list.
• Treat partners as an extension of the hotel's own hospitality, with the same warmth, discretion, and follow-through guests expect from Elysée New York.
• Flag opportunities to deepen or expand partnerships to hotel leadership, based on direct guest feedback.

• Be Curious. Always discovering what just opened, what is next, and where the city is going.
• Be Connected. Build…