Director of Rooms Job New York New York USA,Hospitality / Hotel / Catering

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Hotel Daphne seeks an enthusiastic Director of Rooms to join our team. In this role, you will be collaborating closely with the broader operations team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it’s an inviting escape in a residential neighborhood on the rise.

Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.

We’re Proud to Offer Exceptional Benefits, which Include:

Medical, Dental, Vision, 401K with company match
Free room nights, Discounted and Friends & Family Room Rates
Free parking
Work-life benefits including wellbeing initiatives such as a complimentary Headspace
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role:

The Director of Rooms oversees all Rooms Division operations, including Front Office, Housekeeping, Guest Services, and Night Audit. This role ensures exceptional guest service, maximizes room revenue and occupancy, and maintains compliance with operational standards. Responsibilities include managing departmental performance, forecasting revenue and labor expenses, overseeing large group events, monitoring key operational metrics, and driving process improvements. The Director of Rooms also leads major projects, conducts financial and operational reviews, and recruits, trains, and develops team members to achieve departmental goals and enhance overall hotel performance.

The ideal candidate is a passionate hospitality professional with strong luxury hotel experience, a hands‑on leadership style, solid business acumen, and a commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture.

Key Responsibilities:

Provide strategic leadership and oversight for all Rooms Division operations, including Front Office, Housekeeping, Guest Services, Transportation, and Night Audit.
Develop and execute short- and long-term operational plans that drive guest satisfaction, operational efficiency, and financial performance.
Manage departmental budgets, forecasting, labor costs, inventory controls, and revenue performance to achieve profitability goals.
Analyze operational and financial metrics, occupancy trends, guest feedback, and performance data to identify opportunities for improvement and maximize results.
Establish, implement, and maintain department standards, policies, procedures, and service initiatives that support brand expectations and operational excellence.
Lead service recovery efforts, resolve guest concerns, and ensure exceptional guest experiences through proactive problem-solving and quality assurance.
Partner with the General Manager and leadership team to develop business strategies, marketing initiatives, capital projects, renovations, and special hotel initiatives.
Ensure compliance with brand standards, safety regulations, sanitation requirements, and company policies across all Rooms Division departments.
Recruit, train, coach, develop, and retain high-performing managers and team members while fostering a culture of accountability, engagement, and continuous improvement.
Conduct regular property inspections, operational reviews, and departmental meetings to ensure service excellence, cleanliness, and alignment with business objectives.
Maintain effective…