Housekeeping Manager

Mandarin Oriental New York is looking for a Housekeeping Manager to join our Housekeeping team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Housekeeping Department in New York City, the Housekeeping Manager is responsible for all day-to-day operational activities within the Housekeeping department, ensuring that all guestroom standards with regards to cleanliness are consistently maintained at a very high level. The Housekeeping Manager is responsible for resolving guests’ and staff’s needs and creating a climate of mutual respect and enthusiasm.

The Housekeeping Manager reports to the Director of Housekeeping.

Guest’s Requests:

• • Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE), Promote and recognize opportunities to provide guest service above and beyond all expectation, Monitor correct handling of all guest requests.

General Management:

• • Ensure that cleanliness and service standards are maintained in all areas of responsibility, work closely with the Engineering by reporting all work orders as soon as possible, training fellow managers and all colleagues on LQA standards and FLHSS compliance trainings, properly assigning sections and credits to both the AM and PM attendants during the “opening” in the current PMS system, working on FLHSS compliance with regards to all housekeeping subject matter and projects, maintaining a working understanding of housekeeping valet responsibilities to better service guest and colleagues, audit inspections of colleagues through IAuditor system, monitor and maintain a safe environment for all employees.
  • Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility, complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness, and absenteeism daily, proficient understanding of corrective communication forms and usage, completion of all Mandarin Oriental training subject matter, maintain correct inventories of all OS&E items, complete all special projects in a timely manner, be an active team player with a hands-on approach when manpower is in shortage, ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety, Inspect all late check outs, VIP turndown…