Operations Manager

Job Title:

Operations Manager

Location:

New York, NY - On-Site, In Person Position

Job Summary:

The position is open at an independent, midsize, upscale Boutique Hotel in Manhattan. This position will be directed and supervised by the Director of Operations. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and / or training for career advancement.

Ensure guest satisfaction and the efficient operation of the hotel by supervising the back of the house operating departments in the absence of the General Manager and Director of Operations. This individual may assist the Director of Operations by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

The Operations Manager may function to support several areas at the property including Housekeeping, Front Desk, Engineering, Security and Banquets. Exempt managers and supervisors must customarily and regularly direct the work of at least three full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time and job duties must also involve the use of discretion and independent judgement more than 50% of the time.

• At least four-year progressive supervisory experience in the Rooms Department at a Hotel; or a four-year college degree and at least two-year supervisory experience in the Rooms Department at a Hotel; or a two-year college degree and at least three-years of experience in the Rooms Department at a Hotel.
• Previous supervisory experience in a unionized New York City hotel is required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly. Job Duties and Functions
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company's dress code and wearing a nametag when working (per brand standards.)
• Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager and Director of Operations by supervising and supporting the Front Desk, Engineering and…