Hospitality Manager

Our client, one of New York City's premier global law firms, is seeking an experienced and highly organized Hospitality Manager to lead workplace hospitality operations and spearhead special events and programming.

This is a high-visibility leadership role responsible for creating exceptional experiences for the client while overseeing a team of Hospitality Assistant Managers and Hospitality Ambassadors. The Hospitality Manager will partner closely with the Catering General Manager, Special Event Coordinators, Executive Chef, Food & Beverage Manager, client stakeholders, Employee Resource Groups (ERGs), and internal departments to plan and execute meetings, events, and workplace programming.

The ideal candidate is a strategic and hands-on hospitality leader who combines strong event management skills with exceptional client service, team leadership, and operational discipline. This individual will play a key role in developing programming, strengthening client relationships, identifying new event opportunities, and ensuring every detail of the guest and client experience is executed to the highest standard.

• Lead the planning and execution of special events, meetings, workplace programs, and in-office experiences of varying size and complexity.
• Curate and oversee in-office programming in partnership with departments, Employee Resource Groups (ERGs), and key client stakeholders.
• Develop event plans, timelines, workflows, and staffing requirements while delegating planning responsibilities appropriately across the team.
• Participate in management meetings, high-level event planning discussions, and fast-break planning calls.
• Coordinate all aspects of assigned events and bookings, including AV needs, room configurations, food and beverage, meeting materials, rentals, parking, billing, and other event requirements.
• Oversee event setup, preparation, service, and breakdown, ensuring all elements are executed according to client expectations.
• Attend weekly and daily BEO meetings to review upcoming programs, changes, staffing needs, and special event requirements.
• Meet with clients before events to confirm room setups and address any last-minute changes, while maintaining communication with the client throughout the event.
• Oversee private event workflows and partner with the catering department on planning, costing, and execution.
• Identify opportunities to expand on-site programming and special events while proactively building an event pipeline.

• Serve as a key point of contact for the client regarding hospitality, events, programming, and workplace experience.
• Develop and maintain strong relationships with client stakeholders, departments, ERGs, and key service users.
• Oversee executive locations and VIP visitor coverage, ensuring high-profile guests receive an elevated and seamless experience.
• Oversee the coordination of scheduled interviews, photo shoots, media visits, office tours, and other high-profile workplace activities.
• Manage conferencing and event-related needs, including room configurations, booking issues, guest registration, and client requests.
• Facilitate external customer relationships and represent the hospitality program professionally at meetings and events.
• Manage and coordinate COIs, vendor agreements, documentation, and other event-related requirements.
• Partner with vendors and key client contacts to ensure all services are delivered according to expectations.
• Directly supervise and provide leadership to Hospitality Assistant Managers and Hospitality Ambassadors.
• Create and reinforce daily structure, priorities, workflows, and service expectations for the hospitality team.
• Coach and develop team members through ongoing…