Observatory Ambassador | One Observatory

LEGENDS GLOBAL is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

One World Observatory, positioned atop One World Trade Center, offers
360-degree views of the New York skyline from the tallest building in the Western Hemisphere.

Visitors are invited starttheirjourney to the top in theSkyPod™Elevators that depictthe rise of NYC in just
47 seconds, experience the sights and sounds of the city in the See Forever™Theater or discover something new from the Observatory’s team of tour guides at City Pulse.

The spacealsofeaturesONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space,ASPIREat One World Observatory, offers9,000 square feetof private event space with unparalleled views for up to 450 guests.

The Observatory Ambassador is a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory offerings. This position plays an integral role in providing the NYC area as well as national and international guests with unique, memorable experiences.

• Greeting guests as they enter assigned areas
• Ensure the safety of our guests while on tour or in assigned areas
• Providing a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
• Retaining learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory layout, experience locations) to all inquiries
• Performing and presenting information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
• Performing other duties as necessary or as required by management

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To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

• High school diploma or equivalent
• Minimum of one year’s experience hosting in a guest-facing role (e.g., entertainment, hospitality)

• Multi-lingual and sign language capabilities preferred
• Energetic and outgoing personality
• Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
• Ability to always demonstrate a high level of professionalism and customer service
• Ability to engage guests and work in a busy, highly interactive environment
• Ability to memorize historical and…