Front Desk Agent Job Town of Florida New York USA,Hospitality / Hotel / Catering

Location: Town of Florida

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!

JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages
Medical, Dental, Vision Insurance
Life Insurance
401K Program
Paid Holidays and Vacation
Outstanding Recognition and Awards Program
Effective Training Programs
Tuition Reimbursement
Complimentary Parking and Meals in Dedicated Employee Restaurant
Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
Management Programs to Progress on Your Career Journey
Health and Wellness Fairs

JOB OVERVIEW

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

REPORTS TO:

Front Office Manager/Assistant Front Office Manager

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and all Public Areas.

KEY RELATIONSHIPS:

Internal:
Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering, and Security.

External:
Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels.

QUALIFICATIONS Essential

High school graduate or equivalent vocational training certificate.
Computer basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to:

perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.

Ability to input and access information in the property management system/computers/point of sales system.

Desirable

Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Previous cashiering experience.
Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
Ability to suggestively sell.
Certification in CPR.
Previous guest relations training.

PHYSICAL ABILITIES Essential

Frequent standing and walking throughout shift.

Endure various physical movements throughout the work areas.

Reach overhead and extension up to 30 inches complete tasks at different levels.

Remain in stationary position for up to 8 hours throughout work shift.

Satisfactorily communicate with guests, management and co-workers to their understanding.

Load and unload luggage from point of origin to destination.
Lift, transfer and store heavy objects up to 60 pounds
Occasional kneeling, pushing, pulling and lifting
Occasional ascending or descending ladders, stairs and ramps

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:

all hotel features/services, hours of operation.
all room types, numbers, layout, decor, appointments and location.
all room rates, special packages and promotions.
daily house count and expected…