Reservations Manager

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Reservations Manager will be based full time in our offices in Athens.

At Rosewood Blue Palace, we believe every guest relationship begins long before arrival. The Reservations Manager is responsible for leading the Reservations team in delivering exceptional pre-arrival experiences while maximizing revenue opportunities and ensuring operational excellence.

This role combines commercial acumen with genuine hospitality, fostering meaningful guest relationships through personalized service, accuracy, and attention to detail. Working closely with Revenue Management, Sales, Front Office, Guest Services, and other operational departments, the Reservations Manager ensures that every reservation reflects Rosewood’s commitment to Relationship Hospitality.

• Lead, inspire and develop the Reservations team through coaching, mentoring and continuous performance management.
• Foster a collaborative, guest-centric culture that reflects Rosewood’s values.
• Ensure departmental objectives, service standards and productivity targets are consistently achieved.
• Conduct regular training sessions and support ongoing professional development.

• Oversee the daily operation of the Reservations Department, ensuring all reservations are processed accurately and efficiently.
• Ensure all guest requests and preferences are captured and communicated to the relevant departments.
• Maintain the highest standards of reservation quality and guest communication.
• Handle VIP, complex and escalated reservation requests with professionalism and discretion.
• Monitor reservation accuracy, response times and service quality.
• Partner closely with the Director of Revenue to support revenue optimization strategies.
• Monitor booking pace, market demand, pick-up, cancellations and forecasting trends.
• Identify opportunities to maximize room revenue through effective inventory management and upselling.
• Ensure rate parity and inventory integrity across all distribution channels.
• Support implementation of pricing strategies and promotional campaigns.
• Maintain expert knowledge of:
  • Opera Cloud Property Management System
  • Syn Xis Central Reservation System
• Ensure accurate inventory, restrictions and rate availability across all booking channels.
• Monitor system interfaces and coordinate with IT and Distribution partners when required.
• Support testing, implementation and continuous improvement of reservation systems and procedures.
• Work closely with Sales to manage group reservations, rooming lists and contracted business.
• Coordinate with Front Office and Guest Services on arrivals, VIP guests and special requests.
• Support Finance by ensuring reservation data accuracy and compliance with financial procedures.
• Collaborate with Marketing and Distribution teams regarding promotional offers and online channels.
• Produce daily, weekly and monthly performance reports.
• Monitor reservation conversion, call quality and productivity metrics.
• Analyse trends and recommend improvements to enhance commercial performance and guest satisfaction.
• Maintain departmental SOPs and ensure compliance with Rosewood…