Front Desk Clerk
Job in
Town of Verona, Oneida County, New York, USA
Listed on 2026-10-14
Listing for:
Meyer Jabara Hotels, LLC
Full Time
position Listed on 2026-10-14
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Customer Service Rep, Front Desk/Receptionist
Job Description & How to Apply Below
Job Title:
Guest Service Agent
Department:
Front Office
Reports To:
Leadership Team, General Manager
Salary Range: $16-$18
Scope of PositionOperate the functional areas of guest registration, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
Primary Responsibilities- The major responsibility is tooperatethe functional areas of guest services, i.e., resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service, using the hotel’s computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently.
- Maintains a “can do” and a “guests first” attitude at all times.
- Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
- Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.
- Ensures adherence to procedures forguestand associate security and emergency proceduresasestablished.
- Abidesbyestablishedprocedures for hotel accounting, credit control,handling of financial transactions, and security of monies.
- Previous hotel Guest Service experience strongly encouraged.
- Must be willing to work a variety ofAM/PM,weekend and holiday shifts
- Requires strong command of the English language to include speaking,reading and writing.
- Requires strong organizational skills.
- Must beable tomulti-task andwork independently.
- Able be able to be on your feet/standforlong periodsof time.
- Excellentpeopleskills, listening skills,and an energetic personality.
- Meet/exceed customer and team expectations;atrue desireto satisfy the needs of others in a fast paced environment
- Mustpossessbasic computer skills, i.e., Microsoft Word and Excel, Internet, etc.
- Cash handling experiencestronglydesired.
- Able tolift, pull, or carry items weighing approximately 50 pounds
Education/
Experience:
High School Diploma or Equivalent
Skills:
Interpersonal skills,Computer aptitude,Communication,Organizational,and Customer service orientation
The statements in thispositiondescription are intended to describe the essential nature and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job.
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