Guest Service Agent

** POSITION PROFILE
** Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.
** ESSENTIAL RESPONSIBILTIES
*** Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
* Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
* Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
* Manage phone activity including providing general knowledge to callers.
* Cancel room reservations according to procedures.
* Walk customers in a professional and courteous manner according to procedures.
* Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.
** REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
*** High school diploma or equivalent experience.
* Three to twelve months of employment in a related position guest relation position with this company or other organizations.
* Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
* Working knowledge is generally learned on-the-job.
* Communicate information and hotel services to management, staff and guests.
** PHYSICAL DEMANDS
*** Ability to stand on your feet for extended periods of time
* Bending and lifting to support organization of the hotel and offices  # # BENEFITS PACKAGE
* Competitive Salary
* Daily Pay!
* Team Member Hotel Discount Program
* Uniforms Provided for most positions
* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
* Paid PTO
* 401k with employer match
* Food and Beverage Discounts
* Tuition Reimbursement If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for all that New York has to offer, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!
to learn more about what makes Crowne Plaza Suffern a one-of-a-kind in the northeast.