Suites Lead; Vip Part-Time | Sofi Center

The Premium Suites Lead plays a key leadership role in delivering an exceptional guest experience within our premium/VIP suites. The Premium Suites Lead is responsible for supporting the day-to-day operation of assigned VIP suites and club areas while providing direction, guidance, and support to Suite Attendants throughout events. This position ensures suites are properly set, food and beverage service is executed accurately and efficiently, and guests receive courteous and personalized service throughout the event.

The Premium Suites Lead serves as a point of contact between the VIP Suite Attendants, management, culinary, and other event operations teams. This position is responsible for helping monitor service standards, food quality, alcohol compliance, inventory, sanitation, and event closeout procedures. The ideal candidate is a strong communicator who can lead by example, remain calm in a fast-paced environment, and proactively identify and resolve guest and operational needs.

• Responsible for leading the setup of food & beverage service areas within the premium/VIP suites and clubs based on specific event needs.
• Ensures all VIP suites are set prior to the event.
• Responsible for ensuring quality and hospitality throughout all Premium/VIP areas.
• Responsible for communication between counterparts of the department.
• Responsible for organization and preparation of events.
• Responsible for leading team members on non-event and event days.
• Forward any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
• Monitor and maintain food quality.
• Assist management with monitoring the department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Responsible for leading the service of beverages to guests, including alcoholic beverages.
• Check the guest's  verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Lead the setup of premium location functions, including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforces all Oak View Group and SoFi Center policies and procedures.
• All other duties as assigned by the managers and supervisors.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.,

Oak View Group is the venue manager and food and beverage provider of the SoFi Center, a first-of-its-kind venue located in Palm Beach Gardens on the campus of Palm Beach State College. TGL presented by SoFi is a new golf league, combining advanced technology with teams of top players from the PGA TOUR for two-hour weekly competitions in prime time.

Seven TGL teams representing seven different cities go head-to-head in a season-long competition at SoFi Center, a first-of-its-kind venue built specifically for TGL on the campus of Palm Beach State College. Matches air on ESPN and the ESPN app in the U.S. with every shot live and all the players mic'd up, bringing unprecedented access to the competition for golf fans.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are…