Catering & Banquets Sales Specialist

Great teams make the #Best8

Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Catering Sales Associate is responsible for booking, managing and overseeing both internal and external events, which include trade shows, weddings, meetings, conferences and more. The Catering Sales Associate will obtain all pertinent information concerning the banquet function which includes room reservations, event details, negotiating costs, catering contracts and following all Seneca Niagara Casino & Hotels policies and procedures pertaining to Catering and Banquets.

All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Essential Functions And Responsibilities

• Answers incoming phone calls. Greets guests calling in person or by phone in a professional manner.
• Takes all information from walk-ins and tours. Uses tact and discretion in screening calls, scheduling appointments, providing information and referring callers to appropriate departments or employees.
• Preparation and Distribution of correspondence of Catering Sales to include but not limited to: BEO's,

• Completion of request forms to include but not limited to:
  Preparing all Wedding & Banquet menu packets, amenity requests, key requests and other department orders requested by the Catering Team.
• Ensure follow-up of these department requests 3 days prior to group arrival.
• Generation & Preparation of Catering Resumes at least 14 days prior to group arrival.
• Ensures all catering resumes get distributed at least 2 weeks prior to group arrival. Ensuring prior to manager approval that all information is accounted for and accurate. Resume should be grammatically correct and organized in a professional manner.
• Creates and maintains catering files to include turnover, quick reference guide, necessary dividers and labels as requested by the specific manager in an organized manner.
• Update the Master BEO files with new/revised BEO’s as they are distributed. Update and Input new menu items and deposits in Amadeus.
• Orchestrates all Catering Pre-Cons to include: calendar invites, managing the attendance list, setting up the pre-con with appropriate tent cards in the correct places and ensuring the BEO is created and distributed to the proper departments.
• Produce and distribute weekly reports such as:
  Daily & Weekly Schedule, Daily Events & BEO Packets, Change Log, Amadeus reports and others as requested by the Director of Catering & Special Events. Ensuring that all reports are inclusive of all necessary information provided by each manager.
• Taking appropriate lead information and distributing to the appropriate Catering team and following up to insure client contact. Lead catcher for leads in Amadeus, Meeting Broker, Wedding knot etc.
• Calling on guests within contracted time for guarantees and recording them in change log in Amadeus as well as items per banquet event orders. Recording all deposits with receipts in files.
• Orders and maintains stock of department’s office supplies and collateral as needed using appropriate systems, staying within Department’s budget. Additionally, ensuring bottled water and site visit supplies are readily available at all times.
• Responsible for Catering Office equipment maintenance to include printer ink, toner and paper ordered in a timely manner.
• Responsible for General Office Appearance, files stored appropriately, supply cabinets/closets kept organized in a neat and professional manner.
• Assists clients and internal/external guests as required in a…