Property Operations Associate

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Anticipated

Schedule:

Open availability is required, including weekends, holidays, and overnights.

The Property Operations Associate (Hospitality) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Associate you are an important part of the East market, supporting efficient and successful operations for 70 Pine. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise.

You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations.

A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality Control Leader: Establish…