General Manager - NH Collection Madison Avenue

Crescent Hotels & Resorts and Minor Hotels are seeking an accomplished, sophisticated, and visionary hospitality leader to serve as General Manager of NH Collection New York Madison Avenue.

Crescent Hotels & Resorts and Minor Hotels are seeking an accomplished, sophisticated, and visionary hospitality leader to serve as General Manager of NH Collection New York Madison Avenue. Located in the heart of Midtown Manhattan, NH Collection New York Madison Avenue is a refined luxury lifestyle hotel that seamlessly blends New York City's historic character with contemporary European elegance. Positioned just steps from Grand Central Terminal, Bryant Park, Fifth Avenue, and the Empire State Building, the hotel offers an intimate and elevated guest experience for discerning business and leisure travelers from around the globe.

As the flagship NH Collection property in North America, this hotel represents an important opportunity to further establish and elevate the brand's presence within one of the world's most competitive hospitality markets. We are seeking a leader who understands luxury beyond service standards—someone who can create emotional connections, inspire exceptional teams, and curate memorable experiences that embody both the spirit of New York City and the global sophistication of the NH Collection and Minor Hotels brands.

The General Manager will be responsible for all aspects of hotel performance, guest satisfaction, associate engagement, and financial success while serving as the face of the hotel to guests, associates, ownership, brand leadership, and the local community. For the right leader, this represents a rare opportunity to oversee a distinguished Manhattan luxury hotel while joining Crescent Hotels & Resorts, one of the hospitality industry's premier management companies.

• Competitive executive compensation package
• Annual incentive plan eligibility
• Comprehensive benefits package for eligible associates and family members
• 401(k) program with company match
• Travel discounts at Crescent-managed properties throughout North America
• Career advancement opportunities with a leading hospitality management company
• Opportunity to lead a flagship luxury lifestyle hotel in the heart of New York City
• Exposure to an internationally recognized luxury brand with global growth ambitions
• Property-based executive benefits

• Establish and sustain a culture of Forbes-caliber luxury service excellence, ensuring every guest interaction is delivered with grace, precision, warmth, and authenticity.
• Serve as the guardian of the NH Collection and Minor Hotels brand standards while creating a distinctive sense of place that reflects the energy, culture, and sophistication of New York City.
• Curate exceptional guest journeys, service rituals, and operational experiences that elevate the property's luxury positioning and drive guest loyalty.
• Maintain exceptional standards of quality, cleanliness, product maintenance, and service delivery throughout all areas of the hotel.
• Lead all operational disciplines to ensure seamless execution and a consistently elevated guest experience.

• Drive hotel performance through disciplined management of revenue, profitability, NOI, EBITDA flow-through, and long-term asset value enhancement.
• Partner closely with Revenue Management, Sales, Marketing, and Operations leaders to maximize market share, optimize pricing strategy, and strengthen the hotel's position within the luxury hospitality segment.
• Develop strategies to attract and retain a strong mix of domestic and international travelers while leveraging the strength of the NH Collection…