Manager, F&B

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for.

Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some.

Responsible for front of the house food services and functions of the assigned food service outlets, including monitoring of the budget, and staffing issues. Participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

Pay Range: $70,000-$75,000 annually.

The following statements are intended as general illustrations of the work in this job class and are not all inclusive.

• Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs in hiring and evaluating restaurant personnel
• Investigate and resolve customer complaints in order to maintain positive customer relations
• Prepares Team Member schedules to ensure the proper staffing level for service and labor control
• Select, supervise, and evaluate assigned personnel
• Responsible for determining work performance standards
• Provide for staff training, work with Team Members to correct deficiencies
• Implement corrective action and termination procedures
• Evaluate performance of the restaurant by monitoring guest satisfaction and building guest relation
• Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets and guest and Team Member safety
• Monitors the proper sanitation of the beverage areas and storage and rotation of stock
• Develops and implements casino beverage quality and service standards
• Establishes and maintains a system and method of liquor inventory
• Ensures ongoing T.I.P.S. and service training for all beverage and other department Team Members, as needed
• Assists in developing marketing promotions to increase bar sales
• Actively promote guest satisfaction and repeat business by maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly, and guest concerns are addressed in a timely and mutually satisfactory manner
• Coaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charm

Other duties as assigned

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts.
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays

Extended time standing and sitting

• Bachelor’s degree in hospitality management or eight years of restaurant experience
• Minimum of three years of Food and Beverage management experience, preferably in a high-volume casino or hotel environment
• Minimum of one year of beverage experience in a high-volume bar or bar/restaurant

In addition to the other duties described herein, every Team Member has the following responsibilities…