On-Call Housekeeping Ambassador - Langham

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.

The Housekeeping Ambassador will be primarily responsible for maintaining and enhancing the guests’ in-room experience. The objective is to provide a seamless experience for all Housekeeping needs of the guests.

To provide housekeeping services to all guest rooms including minibar, guest floor corridors, stairwells, and public areas according to the policies and procedures established by Langham. Coordinate guest and employee laundry/dry cleaning. Perform general administrative tasks in support of the Housekeeping department.

Knowledge of the Langham Brand and Forbes standards is required.

• Provide housekeeping services in guestrooms that will include but not limited to:
  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
  • Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 40 lbs.
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  • Make up rollaway beds and cribs as needed.
  • Polish marble and deep clean carpet.
  • Replenish amenities, linens, and supplies in guest room.
  • Flip mattresses and move furniture as assigned.
  • Must report all defects observed in the room to prevent these from affecting guests. Defects must be reported via the HotSOS system.
    
    Guestrooms must be defect free before being occupied by guests. Stayover rooms must adhere to the same standards.
  • Practices chemical safety rules and follows procedures for needles and other hazardous materials.
  • Ensures all collateral in room looks brand new.
  • Disposal of waste from guest rooms while actively participating in the recycling program.
  • Sign for room keys and issued devices. Visually inspect room for cleanliness and appearance and signify completion of service of room.
• Provide housekeeping services in corridors, public areas and back of house that will include but not limited to:
  • Keeping housekeeping storage areas and linen closets neat and secure.
  • Ensure all areas are kept free of clutter and trash. This includes all public spaces, public restrooms, fitness center, porte-cochere, offices and locker rooms.
  • Dispose of waste from public areas and guest floor landing areas.
  • Ensure trash room is kept clean and organized.
  • Replenish minibar items in guest rooms. Ensure that minibar storage is kept clean and organized.
  • Prepare all dirty linen for transport to laundry service company. This includes pulling linen from the laundry chute and pushing heavy linen carts.
  • Responsible for the maintenance of the linen chute.
  • Turn in all guest items left behind in guestrooms to the Loss Prevention Department.
• Coordinate guest and employee laundry/dry cleaning including but not limited to:
  • Facilitate the purchasing of uniforms for new colleagues; issue and make necessary alterations as needed.
  • Size, issue and properly document uniforms for colleagues.
  • Responsible for pressing of guests’…