Night Manager

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Should you choose to accept it… You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills to be successful in this role. We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way.

This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service.

We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. We enthusiastically use our talents to sell our experience to our guests. We greet each and every guest with an authentic and warm approach. We ensure that we are fully informed of hotel & city events to be a source of information for our guests.

We also use tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate, and work well with other teammates, departments, managers, vendors and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience for your teammates, customers (external and internal), vendors, etc!

What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Perform security walks according to the security MOD report and secure all doors
• Support Front Desk in addressing noise complaints, guest’s requests and guest complaints
• Be knowledgeable of and ensure staff adhere to all security SOPs
• Be knowledgeable of all hotel procedures and standards
• Responsible for the safety and security of all guests and staff during overnight hours
• Learn and retain complete knowledge of front office, Night Audit, Housekeeping, Engineering, F&B, KNOW program procedures and comply with all policies and procedures.
• Assist Front desk and Accounting in completing night audit tasks and reports
• Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach the team to also embody the TOV in all guest interactions.
• Cultivate a team of personable, genuine, and sharp individuals. Hold members accountable to operating standards and the Virgin culture.
• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and teach knowledge of all front office technical systems (HMS, Alice, Voxer, Agilisys, Open…