Housekeeping Manager

JOB SCOPE:
Responsible for assisting in the overall management of the housekeeping department; including staff supervision, scheduling, inspections of guest and staff areas and completing a variety of administrative duties and reports. Other duties as required.

• Distribute daily work assignments and inspects work performed.
• Monitor and controls various departmental operations and tasks.
• Complete and maintains various records and employee files.
• Inspect guest areas and back of house locations.

• Train, counsel, evaluate, and counsel staff along contractual guidelines.
• Prepare daily staff assignments and scheduling.
• Attends departmental meetings and meets with assigned staff on a regular basis.
• Updates Housekeeping standards.
• Prepare weekly schedules according to the forecast and other factors.
• Delegate responsibilities.

• Inventories, orders, and receives housekeeping equipment and supplies.
• Maintains key control.

• College degree preferably in Hospitality Management.
• 2 years of housekeeping supervisory experience.
• Previous experience managing Union Team members in accordance with Collective Bargaining Agreement
• Excellent verbal and written communication skills; fluent in English.
• Exceptional problem-solving skills and detail orientation.
• Ability to meet deadlines in fast-paced and high-pressure situations.
• Strong guest service orientation.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Ethical Awareness (fairness, equity, integrity, and ethics.)
• Flexible team player.
• Self-Efficacy (confidence, good judgment, independence, and self-direction.)
• Creative (innovative and curious.)
• Service oriented style with professional presentations skills.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills.

• Experience in upscale NYC hotel properties and/or knowledge of Housekeeping operating procedures.
• Experience managing Union Staff and/or knowledge of the Collective Bargaining Agreement.
• Familiarity with Opera and/or HotSOS hotel management systems.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.