Assistant In Room Dining Manager

Mandarin Oriental New York is looking for an Assistant In-Room Dining Manager to join our Food and Beverage team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Assistant In-Room Dining Manager is responsible for an efficient operation of the department and meets guests’ expectations for quality of the product and service while making sure that all standards and procedures of the department are being followed and are consistent. The Assistant In-Room Dining Manager reports to the Senior In-Room Dinning Manager.

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement, Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement, Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide leadership and support for assistant managers, order takers, servers and mini bar attendants, Train, evaluate, and schedule Room Service staff to include, assistant manager, order takers, servers and mini bar attendants, Performs administrative duties such as, but not limited to, scheduling, payroll and inventory, stock replenishment, etc, Inspects Room Service area, floors, and service landings to ensure standards of service are maintained.
• Responds to guest inquiries and coordinates special arrangements, Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary, Implements new menus and promotions such as holiday and special event promotions, Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas, Attend pre-conference and post conference meetings, Perform daily departmental meeting with all Room Service Staff to engage and motivate, Manage event orders and other special IRD events and junkets, and ensure timely delivery of all items, and oversee proper set-up and breakdown…