Night Auditor​/Manager, Statler Hotel

The SC Johnson College of Business at Cornell University unites three top-ranked schools to offer a comprehensive business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical solutions. The college's vision is to inspire leaders to build sustainable, shared prosperity. Core values include excellence, inclusion, engagement, community, and impact, which guide all programs and initiatives. Together, these elements drive the college's commitment to positively impacting society and fostering a collaborative learning environment.

The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality.

The Statler Hotel, located on Cornell University's campus, is renowned as "the premier hotel that teaches." It serves as the practical hotel operations laboratory for the Peter and Stephanie Nolan School of Hotel Administration, providing students with hands‑on experience in hospitality management. The hotel combines modern elegance with the vibrant energy of campus life, offering guests a unique and immersive stay.

With over 150 rooms and state‑of‑the‑art conference facilities, it hosts numerous important events and meetings. The Statler Hotel is committed to excellence in service and hospitality education, making it a cornerstone of Cornell's hospitality program.

The Opportunity:

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Night Auditor role provides a welcoming atmosphere for hotel guests. The Night Auditor is responsible for registering, assisting with requests, and checking out guests in compliance with the hotel’s documented service standards. Additionally, the Night Auditor is responsible for reviewing, verifying, and recording the hotel’s daily revenue. This role also utilizes the Property Management System (PMS) and Excel to generate all necessary reports required by management.

This role reports to the overnight shift: 11pm – 7:30am.

Key Responsibilities:

• Provide exceptional guest service by managing front desk operations, guest check-in/check-out, reservations, and guest inquiries.
• Handle cash transactions, room assignments, switchboard operations, and other front office functions accurately and professionally.
• Perform nightly audit and financial reconciliation processes, including revenue postings, report generation, and system updates.
• Monitor hotel safety and security during overnight hours, responding to emergencies and documenting incidents as required.
• Prepare and distribute daily operational and management reports, communicating overnight activities and discrepancies to relevant departments.
• Support, train, and provide guidance to student and overnight staff while ensuring adherence to hotel policies and procedures.
• Serve as backup Night Manager and assist with overnight operational needs to ensure smooth hotel operations.

Required Qualifications

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and…