Concierge

Concierge Attendants act as the first point of personal contact between guests and The Otesaga Resort and Hotel. We are tasked with answering guest inquiries, directing phone calls, coordinating travel plans,amenity requests,monitoring guest requests for housekeeping and maintenance.

They must always uphold company culture while making guests feel welcomed and valued.

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Answer phone an email inquiry from potential guests in a timely and respectful manner
• Greet guests and visitors warmly and make them feel welcome and attended.
• Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions.
• Conduct pre-arrival calls for arriving guests offering assistance with any needs they may have.
• Conduct historical tours of the resort careful point out significant highlights and points of interest.
• Receive and redirect mail, phone calls, packages, etc.
• Ensure that guest spaces and lobby are always clean and tidy.
• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc.
• Anticipate guest needs to accommodate them and provide an exceptional guest experience.
• Arrange for the replacement of items lost by travelers.
• Pick up and deliver items or run errands for guests.
• Maintain inventory of informational brochures and order new stock as needed.
• Carry out unusual requests such as searching for hard-to-find items.
• Perform Front Office Receptionist duties when needed.
• Ensure smooth operation of VIP room, monitor food and beverage service,
• Always maintain the proper uniform.
• Handle any guest complaints as efficiently as possible.
• Ensure that personalized service is offered to every guest.
• Ensuring that all Otesaga Standards and practices are strictly adhered to.
• Maintain a clean and tidy work area andcomply with all health, safety, and hygiene standards and policies.
• Remain at the Concierge Desk and consistently initiate greeting with all guests with the proper salutation “Good Morning, Good Afternoon…”
• Employees refrain from personal conversations in the presence of guests.
• Employees converse with guests in a professional, and courteous manner avoiding slang terms and jargon.
• Cell phones are to be left in the back away from the guests and are not to be used on company time.
• Other tasks as directed Resort management

High school diploma or general education degree (GED)

The person in this position needs to:

• Experience in hospitality/service industry preferred, not required.

• Positive phone demeanor and superior written and verbal communication skills are essential.
• Must have a service-oriented mindset and be capable of making every guest feel valued.
• Knowledge of basic office equipment, including printers, scanners, copiers, etc.
• Exemplify strong organizational skills and attention to detail.
• Competent working with, Microsoft Office, including Word, Outlook and Excel
• Possess a positive attitude and be willing to work as part of a team.
• Ability to work nights, weekends & holidays as required.
• Must possess excellent organization and time management skills.
• Set a positive tone and strong work ethic, leading by example.
• Ability to accurately describe, recommend local attractions and restaurants.
• Possess basic math skills and ability to learn to operate Springer Miller Host, property management system (POS)
• Maintain professional presentation (must adhere to company and department dress code
• Ability to clearly communicate both verbally and in writing.