Banquet House Attendant

Mandarin Oriental New York is looking for a Banquet House Attendant to join our Banquet team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York, within the Banquet Department in New York City, the Banquet House Attendant is responsible correctly setting-up and breaking down all Banquet Function Rooms.

The Banquet House Attendant reports to the Banquet Manager.

• Support company’s philosophy and company culture through the use of “Pillars of Legendary Quality Experiences”, “Guiding Principles” and “S.E.R.V.I.C.E. that delights” on a daily basis to ensure the guest satisfaction and the achievement of our “Mission Statement”.
• Follow proper payroll and uniform procedures.
• Set up banquet rooms with equipment for functions according to floor plans received from the Catering department or from the Banquet Manager.
• Clean function rooms including, but not exclusive to, vacuuming, dusting, shampooing of carpets, cleaning mirrors, marble, etc.
• Provide any additional banquet equipment: i.e. tables, chairs, flip charts, etc. for function rooms or for set-ups in guest rooms.
• Retrieve materials, props, crates, boxes, etc. from the receiving dock and store them safely and properly, where appropriate. Help unload the delivery trucks when hosts of functions are delivering products.
• Ensure that function rooms are clean and available for showing to guests even when not in use.
• Maintain a cooperative, professional working style with supervisors and fellow workers.
• Perform all job related tasks with utmost concern for equipment and safety for oneself and fellow workers.
• Ensure the cleanliness and orderliness of all storage rooms.
• Take dirty linen to the laundry area.
• Hang skirts properly, set-up and skirt risers, tables, flags, banners, etc. when needed.
• Set-up with designated linen all registration areas, including buffets.
• Set-up, move and retrieve any kind of rental equipment.
• Attend and participate in all required assistance.
• Assist guests whenever they request assistance.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

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