Reservations Agent - Alila Bangsar Kuala Lumpur
Listed on 2026-11-05
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Hospitality / Hotel / Catering
Hospitality & Tourism, Hotel/Hospitality Sales, Front Desk/Receptionist, Guest Services
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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."
Peggy Focheux Duval:
Director of Learning & Development, France
Revenue
Hourly/Entry Level Employee
Full-time
SummaryYou will be responsible for supporting the efficient running of the Reservations function in line with Hyatt’s brand standards and the hotel’s business objectives, while meeting colleague, guest and owner expectations. The Reservations Agent is responsible for handling room reservation enquiries, accurately processing bookings and maintaining reservation records, while providing courteous and efficient service to guests. The role works closely with the Front Office, Sales and Revenue teams to support room availability, maximise revenue opportunities and ensure a seamless guest experience.
QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism Management. Previous experience in Reservations, Front Office or a similar guest service role within the hospitality industry would be an advantage. Good communication, problem-solving, administrative and interpersonal skills are essential. Computer literacy and knowledge of hotel reservation systems, particularly Opera, would be an advantage.
Thompson Palm Springs | Palm Springs , CA , US
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