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Front Desk Operations Lead — Guest Experience

Job in New York, New York County, New York, 10261, USA
Listing for: Highgate
Full Time position Listed on 2026-11-13
Job specializations:
Salary/Wage Range or Industry Benchmark: 70000 - 80000 USD Yearly USD 70000.00 80000.00 YEAR

Job Description & How to Apply Below

Location: New York

Highgate Hotels, LP is hiring a Front Desk Manager for Hyatt Regency Times Square in New York. The role oversees front office operations, provides leadership to front desk staff, and ensures guest services meet Paramount standards.

The position requires strong supervision and a hands-on approach to daily hotel operations. The Operations Manager will support the Director of Front Office, maintain a visible lobby presence, and coordinate shift coverage in F&B as needed.

This is a strong opening to take on the Front Desk Operations Lead — Guest Experience role at Highgate.

This is a strong role to take on the Front Desk Operations Lead — Guest Experience role at Highgate.

As a Front Desk Operations Lead — Guest Experience, you will play an important part at Highgate in New York, NY, United States.

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