Wellness Manager- VIP Delta One Lounge - JFK Airport

Salary: $97,000 - $100,000

Other Forms of Compensation:
Comprehensive Benefit Package Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!

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This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

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Job Summary

The Wellness Manager will lead the wellness experience within the prestigious Delta One Premium Lounge at JFK Airport, delivering an elevated, luxury-focused environment for Delta’s most discerning travelers.

This leader is responsible for the strategic direction, daily operations, financial performance, and guest experience of the wellness program, including spa, relaxation, sleep, and rejuvenation spaces.

Ideal Candidate Profile: A polished hospitality professional who combines operational excellence with a passion for wellness and luxury service, creating memorable experiences for premium travelers while driving team engagement, guest satisfaction, and business performance, and creating exceptional wellness experiences that reflect the exclusivity and sophistication of the Delta One brand.

Key Responsibilities

• Lead the day-to-day operations of the wellness and spa facilities, ensuring seamless service delivery and an exceptional luxury guest experience.
• Recruit, interview, onboard, coach, and develop wellness team members while fostering a culture of excellence, accountability, and hospitality.
• Provide ongoing performance feedback, mentorship, and formal evaluations to support associate growth and success.
• Oversee guest-facing wellness amenities, including spa treatment areas, relaxation lounges, and sleep/rest spaces.
• Develop and execute financial strategies that maximize revenue opportunities while controlling operational expenses and maintaining premium service standards.
• Monitor budgets, forecasts, inventory controls, purchasing systems, staffing levels, and service utilization to drive operational efficiency and profitability.
• Establish, maintain, and enhance standard operating procedures that support a consistent, luxury-level guest experience.
• Ensure the wellness facility consistently meets the highest standards of cleanliness, presentation, safety, and service excellence.
• Partner with lounge leadership to continuously elevate the wellness offering and create innovative experiences tailored to premium travelers.

Preferred Qualifications

• Bachelor’s Degree preferred.
• 3-5 years of spa or wellness management experience within a luxury hotel, resort, private club, premium airport lounge, or comparable high-end hospitality environment.
• Proven success leading teams and delivering exceptional guest experiences in luxury service settings.
• Strong business acumen with experience managing budgets, labor costs, inventory, and revenue-generating wellness operations.
• Exceptional leadership, communication, and organizational skills with the ability to motivate, inspire, and develop diverse teams.
• Demonstrated ability to create a welcoming, refined, and service-driven environment that exceeds guest expectations.
• Passion for luxury hospitality, wellness, and delivering personalized experiences that align with the elevated standards of the Delta One Premium Lounge.

Restaurant Associates is a member of Compass Group USA

Compass Group is an…