Senior Business Partner - Commercial

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

The Senior Business Partner is a seasoned individual contributor with deep subject matter expertise in business partnering. This role provides strategic support to business leaders by aligning people strategies with operational and functional priorities, contributing directly to organisational performance and employee engagement.

With a focus on building strong relationships, shaping talent strategies, and enabling workforce effectiveness, this role partners with senior leaders across the commercial organisation. It combines tactical delivery with strategic thinking and is instrumental in executing high‑impact people initiatives. The Senior Business Partner operates with autonomy, navigating ambiguity, solving moderately complex challenges, and influencing outcomes across teams and regions.

This role will be supporting our Commercial function and partnering very closely with our Chief Revenue Officer and our VP of Commercial in the UK.

• Serve as a trusted advisor to senior functional leaders within our Commercial organisation, supporting the alignment of people strategies with business goals.
• Partner with the business to identify people‑related opportunities and challenges and translate them into actionable plans.
• Provide coaching and support to leaders on team dynamics, engagement, performance, and change.

• Lead functional workforce planning efforts, helping shape future‑fit team structures and capabilities.
• Support organisational design activities, ensuring scalable and effective operating models.
• Use data and business insights to inform headcount planning, role definition, and structural adjustments.

• Partner with the Commercial leadership team to help level up their individual leadership capability and impact
• Collaborate with Centres of Expertise (CoEs) and functional leaders to define and implement talent strategies.
• Identify high‑potential sales talent, support succession planning for key commercial roles, and contribute to leadership development initiatives for sales managers
• Coach leaders to enhance their team leadership and talent management skills.

• Support the execution of cultural initiatives and engagement strategies in collaboration with leaders and CoEs.
• Lead or contribute to change initiatives that improve performance, inclusion, and team health.
• Help embed values‑led leadership and foster a collaborative, high‑performing culture.

• Leverage people data, employee feedback, and industry trends to provide recommendations and support decision‑making.
• Monitor functional health metrics and proactively address emerging issues or opportunities.

• Work cross‑functionally with CoEs, Regional People Partners, and other HR stakeholders to ensure aligned execution of people strategies.
• Contribute to the continuous improvement of people processes, policies, and programmes.
• Influence business leaders and peers through strong reasoning, data, and insight to drive people‑related change.

• You are an experienced HR professional with a strong track record of partnering with senior leaders to deliver high‑impact people strategies ideally, supporting sales teams.
• You combine strategic thinking with a pragmatic approach, operating comfortably across both big‑picture initiatives and hands‑on delivery.
• You have excellent relationship‑building skills and the credibility to influence and challenge at senior levels.
• You are skilled at navigating ambiguity and solving complex problems with a data‑informed mindset.
• You demonstrate strong business acumen and curiosity about how HR practices drive commercial outcomes, with a solid understanding of sales cycles, market dynamics, and customer acquisition…