Director, National Tennis Center HR

The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States.

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate.

Responsible for directing all HR Functions relating to the National Tennis Center, including but not limited to recruitment, employee relations, training, and National Tennis Center HR Policies and Procedures, while growing and sustaining a meaningful workplace culture at the National Tennis Center.

• Serve as a direct report to the Chief Operating Officer, NTC;
  Direct Year-Round and US Open’s administrative processes to continuously develop and improve employee morale and business processes.
• Direct and oversee all full-time, part-time, and seasonal recruitment processes for the NTC
• Manage full-time NTC Recruiter and Seasonal US Open recruitment team to ensure all positions are filled in a timely manner; all USO and Year-Round special event staffing needs are planned and filled in advance of start dates.
• Work in collaboration with all NTC/USTA departments to ensure consistency amongst all areas of seasonal personnel management (payroll, record keeping, attendance, break periods, and uniform distribution, etc.)
• Solve complex conceptual and implementation problems by negotiating short/long-term goals with Senior Management
• Act as liaison for the USTA People+Culture department and communicate/administer all personnel policies, employee guidelines, NTC policies/payroll procedures, and staff training.
• Oversee front-end entries and maintenance of the year-round (1c7) payroll into the respective HR/Payroll systems (i.e. ADP ICIMS, etc.)
• Direct and oversee all employee activities to improve employee engagement.
• Develop and maintain staffing templates for all departments.
• Manage the tracking of seasonal payroll expenses against projected spending.
• Prepare year-end expense summaries post-US Open and provide to managers for analysis and for projecting performance versus budget.
• Oversee the maintenance of all seasonal recruitment and onboarding materials, such as applications and employee onboarding packets.
• Direct and oversee the annual US Open seasonal employee training program and staff uniform process.
• Direct and oversee the annual strategy for US Open seasonal hiring plans, inclusive of the internal hiring plan system developed in collaboration with IT and wage rate forecasts for each area.
• Oversee processing of data related to seasonal employees (i.e. data entry, ICIMS, ADP WFN, Talent wise) and verification of I-9 documentation, and employee background checks.
• Manage and oversee updates to the staff database in ICIMS/ADP.
• Establish and maintain seasonal employee files and related confidential personnel records.
• Work with NTC department directors to update seasonal and US Open job descriptions annually.
• Responsible for solving all Employee Relations issues at the NTC, including managing the Disciplinary process through Termination.

• A bachelor’s degree in HR or Business Management is required
• 6+ years of HR experience; certification in SHRM is preferred
• 5+ years of recruiting, high-volume hiring/onboarding at all levels; preferably in event operations, sports/sporting events, hospitality, or recreational facilities
• 5+ years’ experience with managing HRIS systems (iCIMS preferred)
• 3+ managing HR/Recruiting full-time, part-time, seasonal direct reports
• Must be willing and able to work evenings and weekends (onsite) for NTC special events and 7 days per week (onsite) during the US Open
• Excellent organizational, interpersonal, and communication skills
• Strong managerial skills and demonstrated experience leading successful recruitment teams
• Ability to work in a high-pressure, fast-paced environment
• Ability to apply strategic marketing and advertising skills to achieve year-round and seasonal recruiting goals
• Must have significant hands-on experience managing payroll systems & processing…