Sr People Operations Business Partner

The Senior People Operations Business Partner role at Crafty is a key partner to the Director, Talent Development, providing seamless administration and management of People Operations services for our distributed team. This role supports coaching, compliance, employee relations, engagement and company culture for our growing team of 250+ employees. A key responsibility is coaching both managers and team members to enhance performance and leadership capabilities.

The role also aims to improve the efficiency, continuity and effectiveness of communications, data management and HRIS utilization, including implementing AI solutions to streamline processes and improve performance metrics. This is a hybrid role based in NYC (three days per week at our office, two days per month at our Fulfillment Center in Fairfield, NJ).

• The Senior People Operations Business Partner is responsible for the seamless administration and management of People Operations services for our distributed team. This role will support the Director, Talent Development to deliver consistent compliance, coaching, employee relations, engagement and company culture support to our growing team of over 250 employees.
• A key responsibility is coaching both managers and team members to enhance performance and leadership capabilities across the organization.
• This role will help improve the efficiency, continuity and effectiveness of communications, data management and HRIS utilization within the company, including implementing AI solutions internally to streamline processes and improve overall performance metrics.

• People Operations (Human Resources) expertise:
  Multiple years of experience with exempt and nonexempt employee populations; understands and begins to apply legal requirements in day-to-day employee management to reduce legal risks.
• SHRM-CP or PHR (HRCI) certification
• Shows command of company policies and procedures and provides clarification to team members.
• Regular collaboration with POBP peer and your manager for guidance on policy application.
• Manages documentation and coordination of employee relations cases including employment claims and investigations, working collaboratively with manager to develop appropriate responses and ensure timely resolution.
• Serves as a knowledgeable point of contact for workplace matters and employee rights in the workplace.

• Exhibits sound interpersonal judgment and decision-making skills, as well as the natural ability to effectively navigate internal and external customers and team members some of whom will require high levels of patience, tact, and diplomacy.
• Shows strong problem solving skills and the instinct for understanding the needs of managers and team members.
• Consistently seeks out feedback from team members and stakeholders to inform decision making.

• Develops a mindset of using data to inform People Ops decisions, including integrating data analysis into HR processes such as performance management and employee development to optimize outcomes and mitigate risks.
• Strong understanding of workflow logic within HRIS systems. Able to execute advanced HRIS reporting; understands basic Excel functions.
• Regularly builds relationships with colleagues in IT, finance and other departments to access relevant data sources and collaborate on data-driven projects.

• Leads change management initiatives by coaching team members and managers through transitions, facilitating training sessions, and ensuring clear communication throughout the process.
• Applies the ADKAR change management framework to support organizational transformations.
• Helps managers and team members understand the difference between risk and uncertainty, providing guidance on how to make effective decisions during periods of change.

• Interpersonal communication: demonstrates active listening and empathy with room to improve consistency in application.
• Verbal communication: articulates ideas clearly and persuasively in most situations.
• Written communication: drafts clear and effective emails and memos for internal use.
• Presentation skills and meeting facilitation: contributes to team meetings and presents People Operations ideas.
• Crisis communication: handles difficult conversations with some support.

• Establishes strong regular collaboration with Finance, payroll and senior leadership for senior level case management.
• Recognizes when a critical conversation needs to be had and seeks support from their manager to initiate the discussion.
• Provides feedback that is specific, actionable and aimed at helping team members improve performance or contributions.
• Actively contributes and encourages all team members to contribute to discussions, projects and decision-making processes.
• Ensures work aligns with the team s or organization s goals and objectives.
• Is regarded as an effective listening partner by peers and leaders and skilled at…