HR Professional Development & Employee Relations Director; HEO
Listed on 2025-12-12
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HR/Recruitment
Employee Relations, Talent Manager, HR Manager -
Management
Employee Relations, Talent Manager, HR Manager
Location: New York
HR Professional Development & Employee Relations Director (HEO)
Apply for the HR Professional Development & Employee Relations Director (HEO) role at The City University of New York
About John Jay College
John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, ranked third in the nation in Black student success, and a top ten institution for promoting student social mobility. The college serves a diverse and dynamic student body of 15,000 students, many first in family to attend college, including immigrants, low‑income, and historically underrepresented groups.
Position OverviewReporting to the Assistant Vice President for Administration, the Director will lead the development, implementation, and evaluation of comprehensive professional development programs at John Jay College. The role fosters a supportive work environment by addressing employee relations concerns and enhancing workforce capabilities through targeted training. The Director will partner with leaders to assess employee training needs, design effective programs, and measure impact across in-person, virtual, and online platforms.
The ideal candidate is an experienced leader in learning and development and employee relations, with a strong ability to assess organizational needs and deliver results‑driven training aligned with institutional goals.
Key Responsibilities Include, But Not Limited To The Following- Design, implement, and evaluate a comprehensive professional development strategy aligned with the College’s Strategic Plan and CUNY’s 2023–2030 Roadmap, including leadership development, compliance training, and workforce capability initiatives.
- Manage and optimize learning management systems (e.g., Linked In Learning, CUNY Brightspace, Workday Learning) to deliver, track, and report training participation and impact.
- Develop and facilitate training modules, workshops, and learning pathways on topics such as communication, customer service, leadership, change management, and artificial intelligence.
- Advise supervisors and staff on performance management, conflict resolution, and policy interpretation in accordance with CUNY policies, PSC/CUNY contracts, and College procedures.
- Partner with campus stakeholders to assess and strengthen organizational culture through engagement surveys, recognition programs, and inclusive workplace initiatives.
- Coordinate campus‑wide compliance training (e.g., ESPARC, Workplace Violence Prevention, GBVT) and ensure adherence to CUNY and state/federal HR policies.
- Lead development of employee recognition and appreciation initiatives (e.g., BRAVO Employee Recognition Program, service milestones, awards ceremonies).
- Collect and analyze training and employee relations metrics; prepare periodic reports, dashboards, and recommendations for senior leadership.
- Bachelor’s degree and eight years of related experience, preferably in higher education.
- Clear, persuasive communication in written, verbal, and presentation formats.
- Skilled facilitator and trainer.
- Ability to connect professional development and employee relations programs to institutional mission and strategic goals.
- Data‑driven evaluation of program effectiveness and continuous improvement.
- Commitment to equity, inclusion, and respect for diverse perspectives and experiences.
SHRM-CP/SHRM-SCP, PHR/SPHR, or equivalent HR certification.
CUNY Title Overview- Directs employee relations, communications, and related activities.
- Primary resource on policies and management practices related to employee relations.
- Directs work‑related dispute and conflict resolution services and participates in investigations.
- Manages Labor Relations grievances and cases.
- Identifies training needs and provides programs on employee relations and communications.
- Prepares and distributes employee communications using various media.
- Works collaboratively with Human Resources, Legal, and Labor Relations personnel.
- Performs related duties as assigned.
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